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Faq & Support / 常见问题解答

Frequently Asked Questions

Have questions about plans, delivery, setup, pickup, or payments? Find clear answers here, or click "Talk to BARD" for help.

Flexible Subscription Month-to-month plans have a 3-month minimum; 12- and 24-month options are also available.
One Clear Service Fee Delivery, Setup & Pickup is $299 once, with an all-24-month waiver.
Simplified Payments Major cards and supported digital wallets; eligible first-payment Alipay requests are reviewed by the BARD team.

1. Why Rent Furniture at BARD?

  • BARD helps you furnish a comfortable home without the stress of buying, moving, and assembling every piece yourself. Our team coordinates delivery, setup, and pickup when you are ready to move on. Eligible subscribe-to-own plans may also let you keep selected pieces.
  • BARD helps students furnish an apartment online without buying, moving, assembling, and later disposing of every piece themselves. Choose a package or individual pieces, share your preferred delivery date and any flexibility, and a BARD team member will confirm the final delivery schedule.
  • BARD helps turn an empty apartment into a comfortable home without the upfront cost of buying every piece. We coordinate delivery, setup, and pickup. After an eligible 24-month Subscribe-to-Own rental line is fully paid with no unresolved payment default, chargeback, or other material breach, ownership transfers at the end of the term at no additional cost unless you request pickup at least 45 days before the 24-month term ends. After ownership transfers, collection is optional by agreement and costs $299; it is not an included rental return. See the Terms & Conditions.

2. What Products Does BARD Offer?

  • We offer sofas, beds, desks, chairs, dining sets, and more. A standard Bedroom Set includes a bedframe, a BARD mattress, and a nightstand. BOONE Bedroom Plus includes a queen bedframe, a BARD mattress, an adjustable standing desk set, and a pumpkin lounge chair. Product contents and prices vary by collection and subscription term. Check out our shop website for more details! https://bardfurniture.com/subscribe-our-product/

  • Absolutely! Our furniture is crafted from eco-friendly materials, many of our products are scratch-proof – ensuring comfort for you and your furry friends while making a sustainable choice for your home.
  • Yes. Choose bedroom furniture for yourself, and add a desk, chair or shared-room pieces as needed.
  • After an eligible 24-month Subscribe-to-Own rental line is fully paid with no unresolved payment default, chargeback, or other material breach, ownership transfers at the end of the term at no additional cost unless you request pickup at least 45 days before the 24-month term ends. After ownership transfers, collection is optional by agreement and costs $299; it is not an included rental return. See the Terms & Conditions.

3. How to Rent Furniture at BARD?

  • BARD offers Month-to-month (3-month minimum), 12-month, and 24-month Subscribe-to-Own plans. For a single semester, month-to-month can fit a stay of at least three months; it is billed monthly, not three months upfront. Rentals do not automatically end when a semester or academic year ends. Contact BARD to arrange the end of your rental and pickup under your plan’s notice requirements.
  • We currently serve greater Los Angeles and selected Southern California areas depending on schedule and availability. Enter your ZIP code at checkout or contact us to confirm delivery coverage for your address.
  • Start with your target city or ZIP, an approximate move-in window and the rooms you need to furnish. BARD can help you plan; final availability, coverage and delivery timing need confirmation.
  • Yes. You can choose furniture and discuss your move-in plan before arriving. Share your preferred delivery date and any flexibility during checkout. A BARD team member must confirm the final delivery date and building access. Checkout collects the first amount due when you place the order, including the first month’s rent, the first month’s Customer Protection Plan, any applicable one-time Delivery, Setup & Pickup fee, and tax. The rental period begins on delivery. The second monthly charge falls on the same day of the following month after delivery, and later monthly charges follow the delivery-date-based monthly schedule. For example: order January 1, delivery January 3, first charge January 1, second monthly charge February 3.
  • Pickup must be requested and scheduled with BARD; it is not automatic. For a 12-month rental line, request an end of rental or pickup at least 45 days before the term ends to prevent month-to-month continuation. For a 24-month line, request pickup instead of ownership at least 45 days before the term ends. Month-to-month rentals after their minimum and a 12-month line that has continued month to month require at least 15 days’ advance notice. These notice rules do not remove minimum-term obligations except for eligible seven-day returns under the Returns & Exchanges Policy. Requests may be made by email, message, or telephone. See the Terms & Conditions for ownership conditions and post-transfer collection. After an eligible 24-month Subscribe-to-Own rental line is fully paid with no unresolved payment default, chargeback, or other material breach, ownership transfers at the end of the term at no additional cost unless you request pickup at least 45 days before the 24-month term ends. After ownership transfers, collection is optional by agreement and costs $299; it is not an included rental return. See the Terms & Conditions.
  • Delivery timing depends on current inventory, route availability, your requested date, and building access. Share your preferred date and any flexibility; a BARD team member must confirm the final delivery date.
  • Pickup must be requested and scheduled with BARD; it is not automatic. For a 12-month rental line, request an end of rental or pickup at least 45 days before the term ends to prevent month-to-month continuation. For a 24-month line, request pickup instead of ownership at least 45 days before the term ends. Month-to-month rentals after their minimum and a 12-month line that has continued month to month require at least 15 days’ advance notice. These notice rules do not remove minimum-term obligations except for eligible seven-day returns under the Returns & Exchanges Policy. Requests may be made by email, message, or telephone. See the Terms & Conditions for ownership conditions and post-transfer collection.

4. Payments & Customer Protection

  • We now accept a variety of payment methods. Your monthly subscription fee will be seamlessly charged to your chosen method. Plus, for our business subscribers, we offer the convenience of scheduled monthly billing. It’s just one less thing to worry about!
  • BARD does not charge a traditional security deposit. A monthly Customer Protection Plan equal to 9% of furniture rent is calculated at checkout. Delivery, Setup & Pickup is one taxable $299 initial-order fee and is excluded from the CPP base. The complete fee is waived only when every rental item is on a 24-month term or when an eligible fee-only coupon is entered at checkout.
  • Checkout collects the first amount due when you place the order, including the first month’s rent, the first month’s Customer Protection Plan, any applicable one-time Delivery, Setup & Pickup fee, and tax. The rental period begins on delivery. The second monthly charge falls on the same day of the following month after delivery, and later monthly charges follow the delivery-date-based monthly schedule. For example: order January 1, delivery January 3, first charge January 1, second monthly charge February 3.
  • BARD accepts major cards and supported digital wallets shown at checkout. For an eligible incoming Chinese student without a usable U.S. bank card, PayPal, Visa, or Mastercard, a human team member may review Alipay for the normal first amount due: first month’s rent, first month’s Customer Protection Plan, the applicable one-time Delivery, Setup & Pickup fee, and tax. Future monthly billing still requires a usable U.S. account or card.
  • The Customer Protection Plan is 9% of monthly furniture rent and is billed monthly with rent. The one-time Delivery, Setup & Pickup fee is excluded from the CPP calculation. Checkout shows the authoritative CPP amount, and the applicable terms govern coverage.
  • An eligible return requested within 7 days of delivery, whether for a change of mind or a product-quality issue, waives all remaining rental-term payment obligations for the returned rental line, including the remaining month-to-month minimum or 12-month or 24-month fixed term. Existing return eligibility, refund processing, and applicable fees and deductions still apply under the Returns & Exchanges Policy. Outside this exception, a human BARD team member must review cancellation and early-pickup requests. Fixed-term customers remain responsible under their rental agreement. For a new month-to-month order, monthly billing continues unchanged until three successful monthly charges have been collected; failed payments do not count, and there is no lump-sum charge.

5. Service Policies & Special Requests

  • Delivery, Setup & Pickup is one taxable $299 fee on the initial furniture subscription order. It includes one normal delivery, setup, and scheduled end-of-term pickup. It never repeats on subscription renewals. The complete fee is waived only when every rental item in the order is on a 24-month term or when an eligible fee-only coupon is entered at checkout.
  • Month-to-month plans are billed monthly and have a three-month minimum. Checkout presents one confirmation before the order is placed. Except for an eligible return requested within 7 days of delivery under the Returns & Exchanges Policy, if the rental ends early, normal monthly charges continue until three successful monthly charges have been collected; there is no three-month upfront or lump-sum charge. An eligible return requested within 7 days of delivery, whether for a change of mind or a product-quality issue, waives all remaining rental-term payment obligations for the returned rental line, including the remaining month-to-month minimum or 12-month or 24-month fixed term. Existing return eligibility, refund processing, and applicable fees and deductions still apply under the Returns & Exchanges Policy.
  • After an eligible 24-month Subscribe-to-Own rental line is fully paid with no unresolved payment default, chargeback, or other material breach, ownership transfers at the end of the term at no additional cost unless you request pickup at least 45 days before the 24-month term ends. After ownership transfers, collection is optional by agreement and costs $299; it is not an included rental return. See the Terms & Conditions.
  • We’re here to help! If you have any other questions or specific requests, feel free to reach out to our customer service team. You can also DM our IG @Bardfurniture_LA, or email us info@bardfurniture.com.
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