Faq & Support / 常见问题解答
Frequently Asked Questions
Have questions about plans, delivery, setup, pickup, or payments? Find clear answers here, or click "Talk to BARD" for help.
Flexible Subscription
Month-to-month plans have a 3-month minimum; 12- and 24-month options are also available.
One Clear Service Fee
Delivery, Setup & Pickup is $299 once, with an all-24-month waiver.
Simplified Payments
Major cards and supported digital wallets; eligible first-payment Alipay requests are reviewed by the BARD team.
1. Why Rent Furniture at BARD?
- BARD helps you furnish a comfortable home without the stress of buying, moving, and assembling every piece yourself. Our team coordinates delivery, setup, and pickup when you are ready to move on. Eligible subscribe-to-own plans may also let you keep selected pieces.
- BARD helps students furnish an apartment online without buying, moving, assembling, and later disposing of every piece themselves. Choose a package or individual pieces, share your preferred delivery date and any flexibility, and a BARD team member will confirm the final delivery schedule.
- BARD helps turn an empty apartment into a comfortable home without the upfront cost of buying every piece. We coordinate delivery, setup, and pickup. Eligible 24-month Subscribe-to-Own plans also let you keep the entire furniture set at no additional cost or ask BARD to pick it up instead.
2. What Products Does BARD Offer?
We offer sofas, beds, desks, chairs, dining sets, and more. A standard Bedroom Set includes a bedframe, a BARD mattress, and a nightstand. BOONE Bedroom Plus includes a queen bedframe, a BARD mattress, an adjustable standing desk set, and a pumpkin lounge chair. Product contents and prices vary by collection and subscription term. Check out our shop website for more details! https://bardfurniture.com/subscribe-our-product/
- Absolutely! Our furniture is crafted from eco-friendly materials, many of our products are scratch-proof – ensuring comfort for you and your furry friends while making a sustainable choice for your home.
- Easily subscribe to bedroom products for yourself, and add living and dining products as desired!
- Subscribe-to-Own means that after completing the 24-month plan, you may keep the entire furniture set at no additional cost or ask BARD to pick it up instead.
3. How to Rent Furniture at BARD?
- BARD offers Month-to-month (3-month minimum), 12-month, and 24-month Subscribe-to-Own plans. Month-to-month billing remains monthly; three months are not collected upfront.
- We currently serve greater Los Angeles and selected Southern California areas depending on schedule and availability. Enter your ZIP code at checkout or contact us to confirm delivery coverage for your address.
- Share your preferred delivery date and any flexibility during checkout. A BARD team member must confirm the final delivery date and building access. Billing follows the delivery date and the subscription schedule shown on the confirmed order.
- Contact BARD before the end of your term to review extension or pickup options. After completing an eligible 24-month Subscribe-to-Own plan, you may keep the entire furniture set at no additional cost or ask BARD to pick it up instead.
- Delivery timing depends on current inventory, route availability, your requested date, and building access. Share your preferred date and any flexibility; a BARD team member must confirm the final delivery date.
- No, you’ll need to schedule the pickup by contacting us. It’s best to give us a heads-up 15-30 days before your lease expires.
4. Payments & Customer Protection
- We now accept a variety of payment methods. Your monthly subscription fee will be seamlessly charged to your chosen method. Plus, for our business subscribers, we offer the convenience of scheduled monthly billing. It’s just one less thing to worry about!
- BARD does not charge a traditional security deposit. A monthly Customer Protection Plan equal to 9% of furniture rent is calculated at checkout. Delivery, Setup & Pickup is one taxable $299 initial-order fee and is excluded from the CPP base. The complete fee is waived only when every rental item is on a 24-month term or when an eligible fee-only coupon is entered at checkout.
- Checkout collects the first amount due shown on the order, including the first month’s rent, the first month’s Customer Protection Plan, any applicable one-time Delivery, Setup & Pickup fee, and tax. Later subscription charges follow the billing schedule shown on the order.
- BARD accepts major cards and supported digital wallets shown at checkout. For an eligible incoming Chinese student without a usable U.S. bank card, PayPal, Visa, or Mastercard, a human team member may review Alipay for the normal first amount due: first month’s rent, first month’s Customer Protection Plan, the applicable one-time Delivery, Setup & Pickup fee, and tax. Future monthly billing still requires a usable U.S. account or card.
- The Customer Protection Plan is 9% of monthly furniture rent and is billed monthly with rent. The one-time Delivery, Setup & Pickup fee is excluded from the CPP calculation. Checkout shows the authoritative CPP amount, and the applicable terms govern coverage.
- A human BARD team member must review cancellation and early-pickup requests. Fixed-term customers remain responsible under their rental agreement. For a new month-to-month order, monthly billing continues unchanged until three successful monthly charges have been collected; failed payments do not count, and there is no lump-sum charge.
5. Service Policies & Special Requests
- Delivery, Setup & Pickup is one taxable $299 fee on the initial furniture subscription order. It includes one normal delivery, setup, and scheduled end-of-term pickup. It never repeats on subscription renewals. The complete fee is waived only when every rental item in the order is on a 24-month term or when an eligible fee-only coupon is entered at checkout.
- Month-to-month plans are billed monthly and have a three-month minimum. Checkout presents one confirmation before the order is placed. If the rental ends early, normal monthly charges continue until three successful monthly charges have been collected; there is no three-month upfront or lump-sum charge.
- Subscribe-to-Own means that after completing the 24-month plan, you may keep the entire furniture set at no additional cost or ask BARD to pick it up instead.
- We’re here to help! If you have any other questions or specific requests, feel free to reach out to our customer service team. You can also DM our IG @Bardfurniture_LA, or email us info@bardfurniture.com.
