Returns & Exchanges Policy

1. Return & Exchange Window

If you are not entirely satisfied with your rented furniture, you may request a return or exchange within 7 days of delivery. For an eligible return requested within this window, whether for a change of mind or a product-quality issue, all remaining rental-term payment obligations for the returned rental line are waived. This includes the remaining month-to-month minimum and the remaining 12-month or 24-month fixed term. Existing return eligibility, refund processing, and applicable fees and deductions below still apply. Requests made after 7 days will be subject to our standard Early Termination terms outlined in your rental agreement.

2. Condition of Rented Furniture

To be eligible for a return or exchange, the rented furniture must be in its original, unaltered condition and free from permanent alterations, modifications, or severe wear. Normal wear and tear is expected, but items must not have permanent damage, stains, or structural alterations. You must provide the original rental contract and invoice.

3. Fees and Deductions (Change of Mind)

For returns or exchanges not related to product defects (e.g., change of mind, size mismatch):

• Additional Logistics: One normal scheduled end-of-term pickup is included in Delivery, Setup & Pickup. Early returns, exchanges, customer-caused failed visits, and other additional logistics may have separate charges.
• Restocking Fee: A restocking fee of 25% of the first month’s rent will be deducted from your refund.
• Damage/Cleaning Fees: If the returned item shows signs of wear, stains, or damage, we reserve the right to deduct exact repair or professional cleaning costs from your refund.

End-of-term pickup: One normal scheduled furniture pickup at the end of the rental term is included in the initial Delivery, Setup & Pickup service. A further visit may be charged when pickup cannot be completed because of customer absence, inaccessible premises, or another customer-caused issue.

4. Defective or Damaged Items

If your furniture arrives defective or damaged, you must notify us at info@bardfurniture.com within 48 hours of delivery, accompanied by clear photos of the issue. This inspection and reporting requirement does not remove the right to request an eligible product-quality return within 7 days of delivery. Upon verification, we will arrange a free replacement or return, and Bard Furniture will cover all related logistics costs.

5. Refund Processing

An eligible return requested within 7 days of delivery ends the returned rental line without further month-to-month minimum or fixed-term rental payments. This applies to both ordinary returns and product-quality returns; it does not change the refund amounts, fees, or deductions otherwise applicable under this policy. Refunds (minus applicable shipping, restocking, and damage fees) will be processed to your original payment method within 7-10 business days after we have received and inspected the furniture.

6. Governing Law & Exclusive Jurisdiction

These Terms will be governed by and interpreted in accordance with the laws of the State of California. You agree to submit to the exclusive jurisdiction of the state and federal courts located in California for the resolution of any disputes.